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User Guide
General Provisions
This User Guide, hereinafter – User Guide, describes the procedures for use of the online shop at the website www.dd24store.eu or its regional version dd24.lv (in Latvia), dd24.lt (in Lithuania), dd24.ee (in Estonia), hereinafter – DD24, and the procedures for buying goods.
LLC "DD24store", registration No. 40203272560, address: 82 - 1A Miera Street, Riga, LV-1013, Latvia, hereinafter - DD24, provides an accessible content of DD24store.eu and services in accordance with the User Guide.
The User is a capable individual or legal entity, making purchases at DD24 or using other DD24 services (e.g. delivery). Minor individuals from 14 to 18 years old use DD24 services only with the permission of their parent or guardian, except for the cases where they have their own income.
If the User acquires the goods offered by DD24, the User Guide is deemed to be a legally binding document, setting out the rights and duties of the parties involved in the acquisition of goods, payment for goods, and procedures for delivery and return of goods.
If the User wishes to buy goods from DD24, then, prior to buying the goods, the User shall read the User Guide and, prior to completion of the transaction, the User shall confirm that he/she has read the User Guide. Therefore, acquiring the goods of DD24, the User is deemed to be aware of the User Guide and to have agreed to them. Agreeing to the User Guide, the User also confirms that he/she has the right to register and buy goods at the online shop DD24 in accordance with the User Guide.
If the User attempts to do harm to DD24 activities, stability, safety in any manner or otherwise fails to observe this User Guide, DD24 has the right to cancel the User registration or to limit the User access to the online shop of DD24 otherwise.
DD24 reserves the right to amend or supplement the User Guide unilaterally at any time. Making purchases at DD24, the User shall follow the User Guide in the version valid at the time of making an order for goods, therefore, the User shall be aware of the User Guide each time when he/she makes purchases.
DD24 reserves the right to changes prices of goods or to set special prices for goods. Goods are sold to the User at the prices valid at the time of making the relevant order.
Personal Data Protection
Guests or registered Users may make purchases at DD24. To register at DD24, the User shall indicate at least his/her name, surname, e-mail address, telephone and shall enter a password. By registering at DD24 the User (individual) is deemed to have agreed to his/her personal data processing in accordance with the procedures set out in the regulatory enactments and the Privacy Policy of DD24 – insofar as the User has provided his/her data. To re-enter a specific User profile at the website DD24store.eu, the User shall indicate the registered e-mail and password in the relevant field.
Making purchases at DD24, the User is obliged to enter his/her name, surname, goods delivery address or collection point address, telephone number and e-mail, since DD24 needs such data for entering into a purchase agreement with the User and to ensure communication with the User and delivery of goods to the User.
The User bears the sole responsibility at all times for the correctness of data indicated in the registration form and for the correctness of data indicated when making purchases at DD24. If the User has indicated non-exact or incorrect data on the registration form or making a purchase, or failed to update his/her changed personal data at DD24 website, DD24 is not responsible for the non-correctness of data and the consequences arising therefrom, and has the right to claim compensation for direct losses from the User. The User has the right to correct, delete or supplement his/her personal data at his/her DD24 profile at any time or to request DD24 to correct, delete or supplement personal data as instructed by the client in accordance with the Privacy Policy.
Registering at DD24, the User acquires individual registration data (user name and password). The User is responsible for safety of his/her registration data and undertakes to store and not to transfer them to any third party (s). If registration data are used by any third party (s), he/she is deemed to be the User. If the User loses registration data, or the User suspects of his/her registration data being accessible to a third party, the User shall inform DD24 thereof immediately, using the communication means, which are listed in the section Contacts at DD24.lv.
Agreeing to this User Guide and the Privacy Policy, the User agrees that notices required to inform of an order, payment or delivery will be sent to the indicated e-mail or telephone number.
DD24 guarantees that the User data will be used only for the purpose of buying goods and direct marketing.
DD24 undertakes to ensure confidentiality and protection of the personal data provided by the User, and undertakes not to disclose the User’s personal data to any third party(s), except for DD24 partners, who ensure delivery of goods to the User or provide other services related to the execution of orders, as well as to the state institutions in the cases set out in the regulatory enactments and if there is a legal basis thereof.
At the time of delivery of goods, the recipient may be requested to show his/her ID document to prove his/her identity.
Signing of a Sales Contract
The minimum amount of one purchase is 9,99 EUR. If the amount of purchase is lower, the purchase processing fee of 0,99 EUR is collected for one purchase. The User may buy goods at the website of DD24 as much as he/she wishes.
A sales contract for goods between DD24 and the User is deemed to be signed as soon as the User has selected goods, created a shopping basket and clicked on Continue. The User is obliged to pay invoice for goods in accordance with the procedure and the deadlines indicated in the User Guide.
Sales contracts are registered and stored in DD24 database.
DD24 agrees to deliver the goods ordered and paid by the User to the address indicated in the User’s order, following the terms and conditions set out in the Rules for Delivery and Receipt of Goods.
If DD24 fails to contact the User within 10 (ten) working days following placement of an order, the order is cancelled, DD24 refunds the User only for goods and not for delivery fee and purchase processing fee.
In an emergency situation, when due to unforeseen circumstances DD24 is unable to deliver goods bought in the online shop of DD24, DD24 undertakes to offer the similar product. Unless the User agrees, DD24 refunds the User for unavailable and paid goods as soon as possible, but not later than within 30 (thirty) calendar days after the User refuses to buy the similar product.
Prices of Goods and Payment Procedure
Prices of goods at the online shop DD24.lv are indicated in EUR inclusive of VAT.
The User pays for goods in the manner as follows:
- by using the internet banking "bank-link" services (ordering goods);
- by bank transfer (ordering goods);
- by credit card (ordering goods);
- in cash or by payment card (receiving goods in the Latvian office of DD24).
If the User has overpaid for goods, DD24 repays the relevant amount by wire transfer to the bank account, from which the User has paid for the goods. If the User has overpaid for goods, using any other payment method, the User shall submit a written application to DD24, indicating the bank account number, to which DD24 shall transfer the overpaid amount to the User. DD24 has the right to issue to the User a PROMO code in the amount of overpayment. The User may use it for the next purchase.
More information at the Payment for Goods
Delivery and Receipt of Goods
After choosing a delivery method, the User undertakes to indicate the exact delivery address. If the User decided to receive goods at the goods collection point, he/she should select it from a list of goods collection points. If the User has decided to self-deliver the goods (DD24 Latvian office), he/she should mark this option at the time of making the relevant purchase.
Goods are delivered to the User by an authorized representative of DD24.
The User undertakes to accept the goods he/she has ordered from the courier or at the goods collection points in accordance with the delivery conditions and terms of these suppliers.
If goods are not collected by the deadline indicated by an authorized representative of DD24, DD24 has the right to collect from the recipient of the goods a fine for return of the goods to DD24 Latvian office, the fine may not exceed basic delivery costs.
Delivery costs in Latvia, Lithuania, Estonia depend on the selected delivery method and total weight of the order. Costs of goods are indicated in the section Receipt of Goods.
DD24 will do everything possible to ensure delivery of the ordered goods as soon as possible. The approximate delivery time is 1-2 (from one to two) working days after completion of the purchase if the goods are at DD24 Latvian office, 3-7 working days if the goods are at the warehouses of DD24 cooperation partners, 1-2 weeks where the goods are required to be ordered from the warehouses of other suppliers.
If the User is absent from the delivery address indicated by the User, DD24 has the right to hand over the goods to any other person of majority age present at the time of delivery at the indicated address, but the User has no right to make any complaints against DD24 for the delivery of the goods to a wrong person.
If it is impossible to deliver goods to the User due to the fault of the User or due to the reasons depending on the User (the User has indicated a wrong address, the User is absent from the indicated address, it is impossible to access the indicated address, etc.), the goods are not re-sent and the order is cancelled. In this case, DD24 has the right to collect from the recipient of goods a fine for the return of the goods to DD24 Latvian office, the fine may not exceed basic delivery costs. The User is refunded only for goods and not for delivery costs.
After receiving the goods, the User or his/her representative checks conformity of the goods to the order and signs to confirm receipt of the goods in the manner and at the place indicated by the supplier of the goods. Signing to confirm receipt of the goods, the User or his/her representative confirms that the goods were delivered to him/her in a good condition in compliance with the sales contract. In all cases where the courier delivers goods, which packaging is crumpled, wet or otherwise damaged on the outside, to the User, the User shall indicate the same in the acknowledgement of receipt of the goods (write comments) or issue the relevant defect report. The User shall do this in the presence of the courier. DD24 is not responsible for the defects of goods, which were evident at the time of delivery, but not indicated in the acknowledgement of delivery of the goods. DD24 attaches the accompanying delivery document to the goods or sends it electronically to the e-mail address indicated by the User after receiving the acknowledgement of delivery of the goods to the User.
If goods are expected to be collected at DD24 Latvian Office, the goods shall be collected within one month, if DD24 stores goods for a longer time, DD24 has the right to invoice storage costs to the User, which may not exceed the value of goods. If storage costs reach the value of goods, the goods are utilized. For more details on delivery types and delivery costs, please read the Receipt of Goods.
Quality of Goods
All specifications of the goods sold at DD24.lv are indicated in the description of goods for each type of goods. DD24 ensures conformity of major specifications of the goods sold at DD24 shop (information about manufacturer, model, colour, volume, sizes, material, etc.) to the actual specifications of the goods and provisions of the contract. Criteria for conformity of goods to the provisions of the contract are listed in the Consumer Rights Protection Law.
Warranty determined in the relevant regulatory enactments is granted for the goods purchased at the website of DD24.
If after receiving the goods the User (consumer within the meaning of the Consumer Rights Protection Law is an individual, who acquires goods for the purpose not related to his/her economic or professional activity) has found out that the goods do not conform to the provisions of the contract, the User has the right to make a claim against DD24 due to the non-conformity of the goods to the provisions of the contract within two years from the date of receipt of the goods in accordance with the procedure set out in the Consumer Rights Protection Law. The User submits the statement of claim to DD24 within two months from the date of identifying non-conformity of the goods to the provisions of the contract.
After the period mentioned above ends, the User has the right to make a claim due to the non-conformity of the goods to the provisions of the contract, observing the goods warranty period.
In case of the goods not conforming to the provisions of the contract the User may request DD24 to perform one of the below activities:
- to eliminate non-conformity of the goods to the provisions of the contract;
- to replace by the goods conforming to the provisions of the contract;
- to reduce price of the goods accordingly;
- to cancel the contract and to refund the consumer for the sum of money paid for the goods.
The User has the right, first, to ask DD24 to eliminate non-conformity of the goods to the provisions of the contract free of charge or to replace by the goods conforming to the provisions of the contract free of charge, except where it is impossible or disproportional to do so (disproportional if this causes expenses to DD24, which are disproportional to the alternative indicated in this Clause, taking into account the goods value without non-conformities, non-conformity level and whether the alternative causes major inconveniences to the consumer).
If it is impossible to eliminate non-conformity of the goods to the provisions of the contract or to replace by the goods conforming to the provisions of the contract free of charge, the User has the right to ask DD24 to reduce the price accordingly or to cancel the contract and repay the sum of money paid for the goods. Reducing the price or cancelling the contract and repaying money, DD24 may take into account depreciation of the goods or benefits gained by the User from using the goods, and what was agreed between the contractual parties.
If case of non-conformity of low-value goods to the provisions of the contract (without considerable lowering of the quality of the basic functions or usage specifications of the goods and it can be eliminated without causing visual changes in the outer look of the goods) or if this cannot majorly affect the User’s possibilities to use the goods, the User may not ask DD24 to cancel the contract and repay the sum of money paid for the goods.
The User may make objections against or requests to DD24 regarding non-conformity of goods to the provisions of the contract, either orally or in writing, sending an application to DD24 at 82-1A Miera Street, Riga, LV-1013, Latvia, or visiting an online platform for settlement of disputes (SIT Platform): https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. After examination of objections, DD24 provides a reply to the User.
Right of Withdrawal and Return of Goods
If the User is a consumer within the meaning of the Consumer Rights Protection Law (an individual, who acquires goods for the purpose not related to his/her economic or professional activity), then in accordance with the determined procedures the User (consumer) may exercise the right of withdrawal, without any substantiation. Following the requirements of the Cabinet Regulation No. 255 of 20 May 2014 Regulation on Distance Contracts, a consumer has the right to withdraw from a sales contract within 30 calendar days from the time of delivery of the goods, submitting to DD24 an application for the exercise of the right of withdrawal.
To exercise the right of withdrawal, the User shall act in any of the following ways:
- the User sends a notice to the e-mail address of DD24: dd24store@dd24store.eu The User indicates in the notice an object to be returned (product name), order number and bank account number, on which the User wishes to receive back the sum of money paid for the returned goods. Sending a withdrawal to the e-mail of DD24, the User may also use a sample withdrawal form attached hereto, filling it out and sending to the e-mail of DD24. DD24 informs the User immediately of receipt of the application regarding the exercise of the right of withdrawal sent to the e-mail.
The User is deemed to have observed the time period for the exercise of the right of withdrawal (14 days), if the User sends a notice on the exercise of the right of withdrawal to DD24 in any of the ways indicated in the User Guide prior to the end of the withdrawal right period. In case of a dispute the User is obliged to prove the fact and the term for the exercise of the right of withdrawal.
In accordance with the procedure indicated in the User Guide, after sending of the information on the exercise of the right of withdrawal, the User sends the goods by mail back to DD24, ensuring delivery of the goods to 82 Miera Street, Riga, LV-1013, without unreasonable delay, but not later than within 14 days, or delivers the goods to the DD24 address mentioned above individually within the time period indicated above. This time period is deemed to be observed if the User sends the Goods back prior to the end of a 14-day period. The User is obliged to retain the proof of the date of sending the goods back. DD24 warns that the goods, which were sent back by mail only to the mail department and not to DD24 address indicated above, are not deemed to be received, and DD24 is not obliged and it does not collect such goods from the mail department.
If the User uses Omniva, DPD courier or pakomat services to receive the goods, the User has the right to send the goods back to DD24 in both ways mentioned above in the User Guide, using for this purpose the return code attached to the goods.
Without unreasonable delay, but not later than within 14 days from the date of receipt of the User’s application for the exercise of the right of withdrawal, DD24 refunds the User for the paid sum of money, including delivery expenses related to the delivery of the goods. DD24 transfers the sum of money to be refunded to the bank account indicated by the User, exercising the right of withdrawal.
If at the time of ordering the goods, the User has expressly stated that he/she intends to receive the goods, using a method of delivery, which is not the cheapest standard method of delivery offered by DD24, DD24 is not obliged to refund the User for the additional delivery costs.
DD24 reserves the right to delay repayment of the sum of money paid for the purchase of the goods until DD24 will have received the goods returned by the User or will have received the User’s confirmation that the User has sent the goods back to DD24,whichever is earlier.
The User covers direct expenses related to return of the goods. If due to the properties of the goods, it is impossible to send them back by mail, the consumer covers all expenses related to return of the goods.
The User may exercise the right of withdrawal, observing the following requirements:
- the returned goods shall be in their original packaging and the User has not opened it;
- goods may not be damaged;
- goods are not used, nor did they lose their marketable condition (labels, safety films, etc. are preserved) (this is not applicable to the goods damaged during their delivery, against which the User has made objections in confirming receipt of the goods);
The goods to be sent back shall be in the same condition as they were at the time of their receipt. DD24 has the right to refuse to accept the goods back, unless the timeframes for return of the goods were observed.
The User is responsible for maintenance of the quality and safety of goods within the time period for the exercise of the right of withdrawal. The User is responsible for any reduction of the goods value whatsoever, if the goods are used in the manner conflicting with the principles of good faith, including for the purposes other than those for identifying the properties or operations of the goods. Goods shall not be damaged or lost their marketable condition (labels not removed or damaged, protective film not torn off, etc.) or used. Goods shall be returned in their original packaging, with the same set of units as they were received, returning the goods delivery document and other accessories to the goods as were attached at the time of their receipt. If the goods are not completely packaged or damaged or untidy or inadequately packed, DD24 has the right not to accept the goods and not to refund the User for the money paid for the goods.
Communication
DD24 contacts the User by e-mail, mail or telephone. The User may use any methods of communication listed in the section Contacts.
Responsibility
DD24 is released from any responsibility in all the cases where losses have resulted from the User’s activities conflicting with the usage procedures of DD24 as indicated in the User Guide.
In case of losses, the faulty party reimburses the other party for the direct losses.
DD24 is not responsible for inconsiderable non-conformity of properties of the goods displayed on SS24 shop images (actual size, form or colour nuances, etc.) to the actual properties of the goods due to the screen parameters of the device used by the User, lighting or any other similar external circumstances.
DD24 is not responsible for delay in the fulfilment of the obligations or their non-fulfilment or otherwise non-fulfilment, which was caused by such circumstances or impediments as are beyond the reasonable control of DD24, including but not limited to strikes, governmental orders, military activities or national-scale emergency situations, threats of terrorism or acts of terrorism, environmental or climatic anomalies, non-fulfilment on the part of third persons, internet connection disturbances, or failures of computer equipment or software. In case of such force-majeure, DD24 will attempt to liquidate a delay as soon as possible.
Miscellaneous
Relationship between the User and DD24 is regulated by the User Guide and the regulatory enactments of the Republic of Latvia.
In case of any questions or disagreements, the User contacts DD24 client service centre by phone or e-mail. The parties settle any disagreements through negotiations as far as possible. The User, who is a consumer within the meaning of the Consumer Rights Protection Law (an individual, who acquires goods for the purpose not related to his/her economic or professional activity), has the right to exercise and protect his/her lawful rights of a consumer in accordance with the procedure set out in the Consumer Rights Protection Law and the regulatory enactments related thereto. Unless an agreement is reached, a dispute is adjudicated in a court in accordance with the procedure set out in the regulatory enactments of the Republic of Latvia.